Return Policy
At Lauvero, we are committed to delivering your orders quickly, securely, and with care. Every package is carefully packed and tracked to ensure a smooth delivery experience from our door to yours.
Estimated Delivery Times
We offer fast and reliable delivery, tailored to your location:
- Dubai: Same-day delivery for orders placed before the daily cut-off time.
- United Arab Emirates (excluding Dubai): Next-day delivery.
- Saudi Arabia: Next-day delivery.
- Other GCC countries (Kuwait, Oman, Bahrain, Qatar): Within 4 business days.
- International destinations: Up to 10 business days, depending on location and customs procedures.
Shipping Fees
Shipping fees are calculated at checkout based on your order’s weight and destination.
- UAE orders: Starting from AED 20
- Additional charges may apply for remote areas, additional items, or excess weight
- International orders: May include fuel surcharges, customs duties, VAT, and handling fees based on local regulations
Duties and Taxes
- UAE and GCC orders: Duties and VAT are typically included in the total at checkout.
- International orders: Any customs duties, taxes, or import charges are the responsibility of the customer and may be collected upon delivery.
Cash on Delivery (COD)
- COD is available within the UAE and GCC countries
- A flat COD handling fee of AED 8 will apply
- COD is not available for international orders
Return and Exchange Policy
At Lauvero, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a smooth and flexible return process.
Return Conditions
Returns are accepted within 14 days of delivery, provided that:
- The item is unused, unworn, and in its original condition.
- All original tags and packaging are intact.
How to Return
- UAE: We offer door-to-door pickup; a small fee may apply depending on location.
- GCC: Returns are handled upon request; shipping, customs, and return fees may apply.
- International: Customers are responsible for return shipping and related fees, unless the product is damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Upon verification, we will arrange free return shipping and provide a replacement or full refund.
Undeliverable or Refused Shipments
Orders that are refused, canceled after dispatch, or returned due to an incorrect address will be treated as a delivery attempt. Full shipping and handling charges may apply.